Workflow Management

BigHand Workflow Management is a task delegation and monitoring platform that routes legal support work to the appropriate resource and tracks it through completion.

Key features and functions include:

AI Email Routing
Converts emails into structured support tasks directly from Outlook, without requiring lawyers to change how they submit work.

Intelligent Task Routing
Automatically assigns tasks to support staff based on skill, availability, and workload, reducing manual triage.

Configurable Task Forms
Allows firms to build forms that capture instructions upfront to reduce rework and improve task output quality.

Digital Dictation and Speech Recognition
Enables voice-based task submission that feeds directly into the workflow system.

Mobile and Desktop Submission
Supports task submission from any device.

Cross-Team Work Sharing
Redistributes work across offices and teams based on capacity and demand.

Automatic Time Recording
Captures time spent on completed tasks for use in cost and productivity reporting.

Process and Utilization Reporting
Provides real-time and historical data on task backlogs, throughput, service levels, and support staff utilization.

Service Model Analytics
Allows firms to test centralized, direct, local, and hybrid support models against output data.

Audit Trail and Governance
Tracks every task for accountability and consistency in delivery.

BigHand Workflow Management is offered in multiple tiers, with reporting and analytics features varying by tier. BigHand also offers a broader suite of legal technology products spanning document creation, business intelligence, matter pricing, and resource management.