Tylum Reception is a call answering service for small practices that need phone coverage when staff are unavailable. The receptionist responds using information the firm has approved and follows the firm’s own rules for routing and after-hours handling.

Key features and functions include:

Call Forwarding Setup
Works with the firm’s existing number and phone provider through call forwarding, for either all calls or only calls that go unanswered. Turning off forwarding returns the line to how it rang before.

Firm-Approved Knowledge
Drafts the receptionist’s knowledge from the firm’s website. Each fact is approved by the firm before it is used with callers.

Message Taking
Takes detailed messages from callers, including new-client inquiries received when no one in the office is available.

Appointment Booking
Books open times in a built-in calendar while the caller is on the line. Availability from an external calendar can be connected through a read-only private link.

Call Transfers
Transfers callers to a person on request. Warm transfers brief staff on the call before handing it over.

Urgent and VIP Routing
Routes calls automatically based on firm-defined rules for urgent or VIP callers, with separate rules available for after-hours calls.

Call Transcripts and Summaries
Emails a transcript and short summary to the firm after every call.

Call Recording
Records calls by default and opens each recorded call with a disclosure. Recording can be turned off in settings and stops when a call is transferred to staff.

Multi-Location Support
Supports several locations, phone numbers, or team calendars for larger organizations.