Speed.ai is an AI-powered intake intelligence platform built specifically for law firms. It operates as a background monitoring layer on intake calls, applying speech recognition, semantic analysis, and predictive scoring to identify missed cases, evaluate lead quality, and generate staff coaching recommendations in real time.
Key Features and Functions include:
Lead Rescue™
Identifies high-value cases that were not converted during initial intake calls and sends real-time alerts to allow firms to follow up before the lead is lost. The system flags specific calls flagged as rescue opportunities and provides actionable guidance for re-engagement.
Case Quality Scoring
Evaluates each intake call based on injury severity, medical treatment patterns, liability indicators, and fault analysis. Scoring is trained on real-world settlement data and legal intake-specific fact patterns, allowing firms to assess case value at the point of intake.
Intake Coaching
Generates call-by-call coaching notes tailored to each intake agent, based on their individual performance patterns. Coaching is specific to legal intake skills such as empathy during trauma disclosure, legal qualification, and urgency detection, rather than generic contact center metrics.
Ask Iris
A natural language analytics interface that allows intake managers and firm owners to query their call data directly. Users can ask questions about conversion rates, agent performance, and missed opportunities without requiring manual reports or external consultants.
Marketing Attribution
Provides multi-touch attribution by case quality rather than call volume, allowing firms to evaluate which marketing channels are generating the highest-value leads rather than the most calls.
Custom Dashboards
Allows users to build and save personalized dashboards focused on the metrics most relevant to their firm's intake goals and case criteria.
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