Silks is an AI-based workspace built for mid-market law firms in the United Kingdom, focused on matter opening and ongoing matter intelligence. The platform automates the steps involved in opening a new client matter and then continues to support lawyers on that matter through an AI assistant connected to the firm's practice management system.
Key Features & Functions:
Matter Opening
Conflict checks, anti-money laundering and know-your-client checks, risk assessment, and engagement letter drafting are combined into a single intake workflow, intended to allow a new matter to be opened and funded on the same day it is instructed.
Matter AI
Once a matter is open, an AI assistant reads and writes to the underlying practice management record, currently built specifically on the Actionstep platform, allowing it to review documents, answer questions, and take action in the context of the full matter.
Client Care Letter Drafting
Client care letters are generated automatically using a firm's own house style and standard clauses, with the aim of reducing the time between instruction and matter opening.
Outlook Add-In
An add-in built for Outlook summarizes email threads, drafts correspondence and responses directly within the inbox, and answers questions based on the content of a given email thread.
Personalized Workspace
A bookmarking feature allows individual lawyers to link frequently used platforms and tools for quick access from within the Silks workspace.
Data Handling
Silks operates within a firm's own Microsoft 365 tenant rather than a separate hosted environment, and the vendor states that firm and client data is kept within the United Kingdom.
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