Lighthouse Legal

Lighthouse Legal is a voice AI product that provides automated phone intake for personal injury law firms. The AI agent answers inbound calls on a continuous basis, screens callers against firm-defined criteria, and routes qualifying calls to firm staff.

Key features and functions include:

Configurable intake workflows
Firms can define which case types the AI screens for, the questions it asks callers, and which intake details are marked required, optional, or omitted. Call routing can be set by time of day, directing calls to different staff during business hours and after hours.

Call review and transcription
Each call produces an intake summary for a quick overview and a full transcript of the conversation. For Spanish-language calls, transcripts include both the original Spanish and an English translation.

Notifications and system sync
The product can send email notifications after each call and sync intake information to a firm’s practice management system; specific supported platforms are not listed on the vendor’s site.

Call routing and data access
Firms can route calls to Lighthouse either by forwarding an existing phone line or using a dedicated Lighthouse number. Firm access is limited to that firm’s own call records.

Hosting
The application is hosted on Vercel, with its primary database hosted in the United States.