Lexidesk provides always-on receptionist and intake coverage for law firms. It engages callers and website visitors in natural conversation, classifies the interaction, and executes firm-specific workflows.
Core capabilities of Lexidesk include:
Reception: Answers all calls and chats, applies routing rules, resolves routine queries, and escalates to humans with a clear, formatted summary when input is needed.
Intake & conversion: Gathers structured facts about callers and their cases, qualifies their fit to the firm; then drives paid consult bookings by sending SMS/email links to the firm’s booking pages and continuing follow-up until the slot is scheduled and paid.
Workflows by practice area: Configurable prompts and question sets for matters such as family, conveyancing, employment, personal injury, immigration, litigation, wills/probate, and criminal.
Operational handoff: Provides concise call/chat summaries and priorities so teams can action the most important tasks first.
Integrations & records: Syncs transcripts, summaries, and other structured data to Clio, Actionstep, Salesforce, HubSpot, Microsoft 365/Google Workspace, and calendars (e.g., Calendly).
Governance: UK data hosting and GDPR-aligned handling.
Languages: Handles English, Spanish, Polish, Italian, Korean, Chinese and more.
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