Lawsyst is a cloud-based legal practice management and case management platform developed by ITSec, a UK-based software company, with a dedicated product for law firms operating in the United Arab Emirates. The platform is structured to support multiple operational functions across a law firm, positioning itself as an ERP-style solution for the legal sector.
Key features and functions include:
Case and Matter Management Lawsyst enables firms to create, view, and manage matters across a wide range of legal practice areas. All matter-related communication — including emails, letters, phone calls, and chats — is stored and linked within the matter file, accessible from any device.
Billing, Invoicing, and Accounts The platform includes a built-in double-entry accounting module supporting inward and outward bills, invoice generation, payment posting, reimbursements, and client account statements. Multiple fee structures are supported, including fixed fee, agreed fee, hourly rate, and contingency-based arrangements. The system also integrates with Xero for firms that maintain separate accounting software.
Time Recording Time entries are created and stored within matter files and are available at the point of billing. Timesheets can be synchronized with task-based time entries and linked to attendance tracking.
Integrated Telephony System Lawsyst includes a unified communications module with click-to-call functionality, real-time call control, call recording, voicemail-to-email, and automatic linking of call records to the relevant matter file and client communication history.
CRM and Lead Management A built-in CRM module tracks leads, manages the lead funnel, allocates inquiries, and integrates with website forms and social media channels including Facebook. Missed calls can be converted to leads with a single click.
Document Management and Storage The platform supports both cloud and local storage options. It integrates with OneDrive, Google Suite, Dropbox, Office 365, and Exchange Online. A Microsoft Outlook and Word plugin allows users to link emails and documents directly to matter files.
Court Bundle Generation A court bundle module allows users to create paginated, bookmarked, and searchable court bundles from within the platform, accessible from any device.
Client Portal A client-facing portal allows clients to view matter status, pay invoices, and upload or download documents.
Compliance and Security Matter task files include compliance checkpoints such as identity verification, conflict checks, and AML checks. Security features include encryption, Microsoft Azure Single Sign-On, and location- and device-based access controls. The platform is also noted as MTD-ready (Making Tax Digital for VAT).
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