FirmFront.ai

FirmFront.ai is a cloud-based AI client intake and lead management platform purpose-built for law firms. It automates initial client engagement through a conversational AI chatbot that captures prospective client information, qualifies leads, and schedules consultations without attorney involvement.

Key features and functions include:

AI Client Intake The platform conducts natural conversational intake with website visitors, collecting contact information, case type, urgency level, and conflict-check details. The AI is configured to avoid providing legal advice and includes built-in disclaimers appropriate to attorney-client interactions.

Lead Scoring and Routing Each intake conversation is automatically scored based on practice area fit and urgency criteria defined by the firm. Leads are routed to the appropriate attorney or team member based on these criteria.

Calendar Booking The platform integrates with Google Calendar and Calendly to enable prospective clients to book consultations directly during an intake conversation, with real-time availability checking and automated appointment reminders.

FAQ Automation Firms can upload a custom knowledge base of frequently asked questions. The AI draws from this knowledge base to answer common queries about pricing, process, timelines, and office hours without human intervention.

Multi-Channel Deployment The platform can be deployed across a law firm's website, SMS, and WhatsApp from a single dashboard, depending on the subscription tier selected.

Dashboard and Analytics A centralized dashboard provides real-time access to conversation histories, lead conversion tracking, and team performance data. Analytics can be exported via CSV or accessed through an API.