Finch

Finch is a pre-litigation operations platform for personal injury law firms, combining AI agents with experienced legal operators to manage case administration from intake through demand. The platform operates as an extension of a firm's existing team and workflow, integrating directly into the firm's case management system rather than requiring adoption of new software.

Key features and functions include:

24/7 Bilingual Intake Bilingual (English and Spanish) paralegals handle inbound intake calls around the clock, qualifying leads, collecting case details, and signing clients. Intake summaries are delivered to the firm within an hour of a completed call.

Case Setup and Insurance Coordination Upon client signing, Finch opens insurance claims, sends letters of representation, collects police reports, and secures adjuster contact information, with a service level objective of 24 hours for initial case setup.

Treatment Monitoring and Record Retrieval Case staff conduct client check-ins on a bi-weekly basis to monitor treatment progress and follow up with medical providers to obtain records, bills, and referrals. The platform uses AI-assisted workflows to expedite record retrieval from providers nationwide.

Demand Package Preparation AI agents draft demand packages based on the firm's framework, with review by experienced legal operators. Packages are typically delivered within 48 hours, with unlimited revisions included.

Case Management System Integration Finch integrates directly with a range of case management platforms so that all case activity, communications, and documentation are reflected in the firm's existing system without requiring staff to adopt new tools.