Clerx is an AI-powered intake and client communication platform designed for law firms and other high-trust service businesses. Its core product, an AI agent named Donna, is deployed across three channels: phone calls, website chat, and SMS text messaging.

Key features and functions include:

AI Receptionist (Calls)
Donna answers inbound calls at all hours, addresses common questions, qualifies prospective clients, and schedules consultations directly.

Website Chat
Donna engages visitors on a firm's website in real time, answers routine questions, and captures leads from web traffic.

Text Messaging
The platform supports SMS-based follow-up with leads, answering routine questions and maintaining responsiveness across an additional communication channel.

Multilingual Support
Clerx is marketed as supporting more than 40 languages, with English and Spanish highlighted as the primary bilingual pairing; other listed languages include Mandarin, Portuguese, Vietnamese, and Russian.

Practice Management and CRM Integrations
Clerx connects to legal practice management and CRM systems, syncing captured call, chat, and text data into a firm's existing workflow.