Alira is a cloud-based AI intake and client management platform built for law firms of any size and practice area. The platform combines an AI voice receptionist, a website chat widget, appointment scheduling, payment collection, and intake analytics in a single system.
Key features and functions include:
24/7 Voice and Chat Intake
Alira answers inbound phone calls using the firm's name at any hour, including evenings, weekends, and holidays. A parallel AI chat widget captures inquiries from website visitors. Urgent callers can be transferred directly to firm staff via warm transfer.
Lead Qualification and Conflict Screening
During each call or chat session, Alira conducts practice-area-specific intake screening, collecting case details, assessing fit, and flagging potential conflicts of interest. Caller identity is verified via one-time passcode (OTP). Complete intake records are saved for each interaction.
Consultation Scheduling
Alira checks the firm's calendar in real time and offers available appointment slots to qualified prospective clients. Confirmation is sent to the client via SMS. The platform integrates with Google Calendar and Microsoft Outlook.
Payment Collection
Following scheduling, Alira sends a secure SMS payment link via Stripe to collect consultation fees. Payment hold time and follow-up cadence are configurable by the firm.
Case Intelligence (Add-on)
An optional add-on module analyzes intake calls and chats in real time to generate structured case briefs. Briefs include a key facts grid, risk flags (e.g., statute of limitations concerns, missing evidence), action item tracking, and practice-area-specific document checklists. Attorneys can accept or re-ask client responses with a single click. An SMS follow-up chatbot gathers additional information from clients via text after the intake call, with responses flowing directly into the brief.
Marketing Attribution and Analytics
Alira captures the marketing source for each inquiry (e.g., Google Ads, referrals, website, legal directories) and tracks conversion rates and revenue by channel. A reporting dashboard displays inquiry volume, conversion rates, and time-to-conversion data.
Secure Client Portal
Clients can access a secure portal, authenticated via OTP, to view appointments, upload documents, and track case status. All personally identifiable information (PII) is encrypted at rest using AES-256-GCM and protected in transit via TLS.
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