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Matter Management

<p>Technology for Law Firm Operations supports all of the aspects of running a law firm other than the substantive practice of law. This is a broad category, covering processes from client intake and management to timekeeping, billing, matter management, budgeting and pricing of legal work, records management, information governeance and so on. Many of these processes are administrative and repetitive, lending themselves well to automation. The range of solutions in this category means a large number of vendors are represented, with certain vendors in the practice management space straddling many capabilities. In small and mid-sized law firms, practice management systems act as platform solutions that enable all aspects of the business of law.&nbsp;</p>

Law Firm Operations

Legal billing solutions assist law firms to improve and streamline the processes around billing, including tracking time and expenses, creating invoices and bills, reviewing bills, dealing with collections, payments and trust accounting. Elite 3E and Clio are two of the key providers in this category.

Billing

Any time a new client engages with a law firm, a conflict check must be conducted to ensure that the firms' lawyers are not conflicted out of working with the client due to their obligations to previous or existing clients, or, if there are some minor conflicts, to make sure that processes are put in place that allow for the new client work to be conducted while maintaining ethical obligations of privilege and confidentiality. The conflicts checking process for large law firms can be onerous, with many people having to respond to questions about conflicts around a new client, and careful records needing to be kept of the firm's processes. Solutions have therefore been developed to help firms automate and track the conflicts checking and response process. Intapp is a leader in conflict-checking software for large law, while Clio offers a leading solution for mid-sized law.

Conflicts

The business development and marketing solutions used in legal overlap substantially with those commonly used in other industries. However, there are specific aspects to legal business development that require specialized solutions. Tracking responses to pitches and proposals to easily create new RFP responses is a critical aspect of legal business development. Qorus is one of the solutions in this space. Many firms also use Foundation for pitches and proposals.

Business Development

Budgeting

Traditional billing involves paper or PDF based bills that are hard for the client to analyze. When an invoice is sent through eBilling software it is sent in a digital format which enables the client to analyze the invoice in line with its own billing codes. Leading applications include eBilling Hub (Thomson Reuters), Bilr and LegalBill.

eBilling

Email remains the prominent mode of communication between lawyers and their clients, but the magnitude of emails sent and received each day is often overwhelming, making it difficult for lawyers to regularly file relevant emails to client-matter files. Email management solutions provide automated filing capabilities, often using machine learning to predict which matter an email should be filed to based on the subject or recipients. Solutions include ZERO and Hushmail.

Email Management

Identity and access management technology provides the means for organizations to define roles and manage individal user access to critical information in a variety of cloud and on-premises systems. Generally speaking, IAM systems will define one digital identity per individual or item. After establishing these identities, they are managed and maintained throughout the user or device lifecycle. IAM forms a core part of organizational cybersecurity and is integral to managing risk within an organization. In legal, core players include Amiqus and Sailpoint.

Both law firms and legal departments need to track the work that they undertake, for a variety of reasons including the necessity of being able to locate past work product easily. In law firms, matter management is of particular value because it allows lawyers to easily find representative work that can be referenced in pitches for new work, to use historical matter information in budgeting for future matters, and to track budget and WIP on current matters. Leading solutions for law firms, such as Foundation, provide the capability to track all of these aspects of law firm matters - from matter financials to nuanced matter metadata. Solutions such as Xakia provide matter and work tracking capabilitis for corporate legal departments.

Metadata Scrubbing

The onboarding of a new client or matter by a law firm requires a complex set of administrative processes including the capture of key information about the prospective work. A New Business Intake system is generally the first place that details about a new matter are recorded, including which client it is for, in which industry, in which practice area, what type of matter it is, the name of the originating partner and so on. Intapp Intake and Clio Grow are two of the leading solutions in this area.

New Business Intake