User First: Driving Tech Adoption in Law Firms

Published on 2023-09-18 byPeter Duffy

While various metrics gauge project success, the end users provide the final verdict. Even the most advanced products, boasting state-of-the-art AI, will fail without adoption. Buying and rolling out a new product without sufficiently involving end users is like designing a shoe without considering foot sizes. No matter how stylish or advanced it might be, it won't fit, and people won't wear it. New technology is worthless if not adopted, and many firms invest significantly in tools that remain untouched, effectively becoming costly 'shelfware.

About the AuthorView Profile
Peter Duffy

Peter Duffy

Founder and Principal Titans

Peter is the Founder of Titans, a technology and innovation consultancy that helps leading law firms deliver value faster and drive transformative change. He has ten years of cross-sector experience executing at pace in tech start-ups and delivering digital products at scale, including with Deloitte Digital across industries such as; Sports Gambling, Telecoms, Pharmaceuticals, and Banking. He currently consults with several global law firms and is BamLegal's freelance Head of Digital. Connect with Peter on LinkedIn here.

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