PROLINK.IO

PROLINK.IO is a UK-based consultancy and integration platform that provides development, support, automation, and archiving services for law firms using Proclaim case management software. The company delivers both ongoing professional services and a standalone cloud product, CaseViewer, for firms requiring access to historic Proclaim data.

Key Features and Functions:

OIC Portal Integration
Connects Proclaim directly to the UK's Official Injury Claim (OIC) Portal, enabling automated claim creation, document upload, message exchange, status updates, medical report submission, and offer management without leaving the case management system. Eliminates double-keying of claim data.

Proclaim Development
Custom development services for Proclaim, including bespoke screens, workflows, and system configurations tailored to a firm's operational requirements.

Proclaim Support
Ongoing technical support for firms using Proclaim, available on a subscription basis. Covers system troubleshooting, configuration, and general maintenance.

Proclaim Training
On-site and remote training services for Proclaim users, covering both standard system functionality and custom configurations developed by PROLINK.IO.

Proclaim Messenger
Enables real-time messaging with clients directly from within Proclaim, including WhatsApp integration. Conversations and file transfers are automatically logged to the relevant case history.

API Integrations
Custom API integrations connecting Proclaim to a range of external applications and data sources, enabling automated data exchange across multiple third-party systems and services.

CaseViewer for Proclaim
A cloud-based archiving and retrieval product for law firms that need access to historic Proclaim case data after migration to a new system or following licence expiry. Archived data is hosted on AWS and searchable by case reference, client name, email subject, or document filename. Includes document viewing and download, full case history and timeline, case notes and annotations, accounts and billing data, and role-based access controls with session auditing.

AI Services
AI-assisted document and case summarisation available within Proclaim and as an add-on within CaseViewer. Supports document summarisation, case overview generation, and customisable output formats. CaseViewer offers the option for firms to use their own AI key.