Leah Intake

Leah Intake acts as an entry point for business users to submit legal or contract-related requests in a structured, auditable way, rather than relying on ad hoc channels (e.g. email, chat). It integrates with backend systems and supports automation of routing, dashboarding, and analytics to streamline intake operations and reduce administrative burden.

Key Features and Functions include:

Request Submission Interface
Users can submit requests via a dedicated application, or directly from familiar tools such as Microsoft Outlook or Google Mail, using guided forms or templates to ensure all required information is captured.

Digital Triage & Routing
On submission, requests are automatically routed (or queued) to the appropriate legal resource or workflow path based on category, priority, or business rules.

Configurable Workflows
Legal operations teams can configure and customize intake workflows to match internal policies, including approval steps, escalation paths, and SLA rules.

Central Repository & Transparency
All requests, communications, documents, attachments, and statuses are stored in a centralized repository for visibility, auditability, and downstream processing.

Dashboard & Analytics
The product provides out-of-the-box dashboards and metrics (e.g. request volumes, origins, aging, backlog) to help legal ops monitor performance and identify bottlenecks.

Legal Project Management Tools
Once requests are accepted, teams can manage tasks, timelines, comments, attachments, and priorities through a unified interface (versus external tracking tools). ContractPodAi

Integration with Enterprise Systems
Leah Intake can integrate with CLM, HR, CRM, and other systems so that data and handoffs flow between systems rather than remain siloed.

Self-Service & Knowledge Support
Leah Intake aims to reduce friction by surfacing self-service or knowledge base options for common requests before escalation to full legal review.