Interact is a claims resolution automation platform designed for law firms, property and casualty insurers, and third-party administrators managing third-party claims in England and Wales. The platform structures the resolution process through configurable workflows, automated task management, and built-in alternative dispute resolution, reducing reliance on manual processes and supporting earlier settlement across personal injury, subrogation, and other dispute types.

Key Features & Functions:

Structured Resolution Workflow
Parties agree to a Protocol governing timelines and rules, then upload and exchange evidence and documents within a time-bound, standardised process. The platform manages task assignment and escalation throughout, maintaining a single shared record of the negotiation.

Automated Settlement and Business Rules
Claims can be auto-settled according to configurable business rules, by value threshold or minimum required documentation. Rules-based automation reduces manual touchpoints and supports consistent, predictable outcomes.

Negotiation Tools
Parties exchange settlement offers within a mutually agreed period. The platform provides structured negotiation workflows designed to reach resolution before escalation to arbitration.

Neutral Evaluation and ADR
Where negotiation does not resolve a claim, the platform escalates to neutral evaluation by a vetted expert. Neutrals are drawn from panels comprising experienced legal practitioners, including active and retired judges, and evaluation can be binding or non-binding.

Data-Driven Claims Intelligence
Claim information is extracted and categorised from documents, transforming unstructured claims data into structured insights for claims teams to support decision-making and settlement strategy.

Reporting and Analytics
Built-in reporting tools provide visibility into case status, team performance, and resolution metrics, supporting management oversight and operational planning.

Integrated Invoicing
Invoicing functionality is integrated into the resolution workflow, reducing administrative overhead associated with billing and matter closure.

Case Management System Integration
The platform connects with existing claims management and case management systems via API, supporting data consistency and minimising disruption to existing operations.