Key Features and Functions include:

AI-Driven Message Drafting
Donna generates response drafts to client inquiries based on case status, past interactions, and context. Messages are scored for confidence to assist attorneys in prioritizing reviews.

Multichannel Integration
The platform connects with law firm communication channels—email, SMS, WhatsApp, and client portals—to create a seamless client engagement workflow.

Proactive Status Updates
Donna can send automated client notifications, status updates, document reminders, and appointment confirmations to reduce reactive inquiries and help firms stay ahead of common communication needs.

Confidence-Based Routing
Draft replies are scored on confidence: high-confidence routine messages can be approved in a single click, while complex or low-confidence messages are flagged for detailed attorney review.

Immigration-Specific Workflows
The system includes adaptive document checklists tailored by visa type (e.g., H-1B, L-1, O-1, EB-1, PERM), and supports coordination among multiple stakeholders like HR teams, beneficiaries, and compliance personnel.

Multilanguage Capability
Donna supports communication in languages commonly encountered in immigration practice, including Spanish, Mandarin, and Hindi.

Compliance and Security Controls
The platform adheres to SOC 2 Type II standards, uses 256-bit encryption in transit and at rest, enforces a zero-data-training policy, and maintains firm-level data isolation and audit trails for attorney-approved AI drafts.

Human-in-the-Loop Review
All AI-generated content requires final attorney approval, distinguishing the tool as an assistant rather than an autonomous communicator.