DigiWeb is a cloud-based voice and documentation platform designed to streamline document creation workflows for legal and healthcare professionals. Developed by Crescendo Systems Ltd, the platform integrates digital dictation, automated transcription, speech recognition, and AI-assisted document generation into a unified, browser-accessible tool.

Key features and functions include:

Digital Dictation DigiWeb provides core digital dictation functionality allowing fee earners to record audio files that are then routed to support staff or processed through automated transcription. The system supports traditional dictation workflows while adding automated tools to reduce manual effort.

Fast Transcription Audio dictations are automatically converted to text at the click of a button, eliminating the need for manual typing by administrative or secretarial staff. This feature is positioned as DigiWeb's primary time-saving tool for legal support teams.

Real-Time Speech Recognition Fee earners can dictate directly into the platform and have speech converted to text in real time, with accuracy reported at up to 99.9%. Built-in UK legal vocabulary is available, with support for emails, letters, case notes, and other legal documents.

AI Assistant and Document Templates DigiWeb's AI assistant works alongside fast transcription and speech recognition to automatically apply punctuation, correct grammar, and structure raw text into completed documents. Firms can create custom templates for document types such as attendance notes, letters, and court documents to standardise output across the organisation.

Cloud Infrastructure and Security DigiWeb is hosted on UK-based Microsoft Azure servers and accessed entirely through a web browser, requiring no on-premises installation or local infrastructure management. The platform includes end-to-end encryption, multi-factor authentication, and enterprise-grade Microsoft security. The system maintains a reported 99.9% uptime.

Managed Service and Support Crescendo provides a fully managed service covering setup, onboarding, user management, and ongoing support. UK-based support is available Monday through Friday via phone, email, and live chat, with an AI help assistant available outside business hours.