Convos by Deepr Labs is an AI-based intake and customer-context platform built for law firms, with additional configurations available for hospitality and property management businesses. Convos helps law firms capture the first conversation and turn it into organized customer context. The platform answers inbound calls, texts, and web forms 24/7 in English or Spanish, follows approved intake scripts, captures required facts, books consultations or callbacks through calendar workflows, and warm-transfers urgent matters to live staff when configured. Each interaction lands in the Convos Hub with transcript, recording, AI-generated summary, urgency, status, source, and next step. Convos is designed for intake, scheduling, routing, and follow-up support. It does not provide legal advice, create an attorney-client relationship, or make case-strength determinations; firms control scripts, disclosures, escalation rules, review, and downstream decisions.

Key Features & Functions: 

24/7 Bilingual Intake
Answers inbound calls, texts, and web forms in English and Spanish around the clock, including after-hours and overflow periods, with automatic language detection.

Script-Based Lead Qualification
Follows a firm's approved intake script to capture required facts, case type, and urgency for each inquiry.

Consultation & Appointment Booking
Books consultations or callbacks directly on a firm's calendar through supported scheduling integrations.

Warm Transfer for Urgent Matters
Routes urgent or sensitive calls to live staff in real time when a transfer is configured for that scenario.

Centralized Conversation Hub
Organizes calls, texts, voicemails, web forms, transcripts, recordings, AI-generated summaries, and next steps in a single workspace for staff review.

Returning Caller Recognition
Recognizes repeat callers so prior context carries forward without the caller needing to repeat information.

Configurable Scope & Escalation Rules
Scripts, disclosures, escalation logic, and operating schedule (business hours, after-hours, weekends, Spanish-language coverage) are configured per firm; staff can review, edit, approve, or take over at any point.

Calendar & Communication Integrations
Supports optional integrations with Cal.com, Google Calendar, and Gmail to route booking and follow-up information into a firm's existing tools.