Chatbots are designed to conduct online chat conversations with humans, mimicking rudimentary interactions between humans in order to serve a specific purpose, such as customer service or responding to FAQs. Chatbots require regular tuning and testing in order to respond adequately to the types of queries posed by humans during an interaction. In law firms, chatbots have been used to perform concierge or triage functions, for example by responding on a firm's intranet to common questions about where to find certain policies, or how to undertake certain administrative tasks within the firm. Chatbots are frequently used to solve the problem of Pardon the Interruption (PTI) emails that go to the entire firm, by automating responses to the questions that are repeatedly asked in those emails. Josef and Advobot are solutions in this category.

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