As legal operations professionals, we are often required to focus on spend management and adherence to outside counsel guidelines within the e-billing system, which means matter management efforts - for which we are also responsible - receive less attention than they should. While past efforts have led to tangible improvements for some companies willing to put in the time and energy to level up their matter management initiatives, these projects can also be susceptible to over-design, complexity, and resource challenges. How should a legal operations team scope a matter management project and define its objectives?
Successful Matter Management Strategies for Legal Operations
Director, Legal Operations Credit Karma
With over a decade of varied roles within the legal industry, Tom has worked alongside global law firms, Fortune 500 corporations, legal tech vendors, and alternative legal service providers to address issues impacting today's evolving legal operations, legal technology, and legal innovation landscape.
Tom focuses on driving legal operations to run smarter and faster while implementing right-sized technology solutions that provide meaningful data about how teams work. Tom serves as a trusted advisor to design-thinking executive stakeholders in corporate legal departments to identify business objectives, value perspectives, and process inefficiencies during periods of hyper-growth.
Tom is the host of Dear Legal Ops, a weekly podcast sharing anonymous stories to empower the next generation of legal operations professionals to dig deep to find and release their inner brilliance through courageous conversations, mentorship, and educational opportunities. Tom is a community thought leader and regularly speaks as an authoritative voice on innovative legal operations strategies that drive efficiency, innovation, and transparency within an organization, including Harvard Law School.