Keli's extensive experience in experience management is evident in her ability to capture and maintain lifecycle matter and client experience data. At Troutman Pepper Locke, she is pivotal in designing strategies that treat data as a valuable asset, employing advanced technology for proactive lifecycle data management. Her expertise in implementing the experience management platform, Foundation, at two AM Law 100 law firms, and overseeing extensive data migrations and integrations, underscores her proficiency in technology integration. Notably, Keli played a key role in integrating Locke Lord into Troutman Pepper Hamilton Sanders and the combination of Pepper Hamilton into Troutman Sanders, managing the profiles of tens of thousands of clients and hundreds of thousands of matters, and onboarding staff and attorneys into firm intelligence solutions. Her role in developing firmwide taxonomies and core system architecture demonstrates her ability to align technology initiatives with organizational goals, ensuring seamless transitions and user adoption. Keli's innovative approach to data management and technology integration makes her an invaluable asset in driving successful experience management initiatives.
Keli Whitnell is a seasoned knowledge management and technology professional with over thirteen years of experience in data management, process improvement, solution development, system implementation, and change management. She has a proven record of implementing advanced technology and processes, and building industry-leading teams. As a legal business professional, Keli has built a career around the ability to assess and anticipate both internal and external customer needs, leverage cross-industry experience to bring new insights to every project undertaken, and introduce operations and technologies that have a meaningful, measurable impact on a global scale.
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