Legal operations teams have always been instrumental in driving change and modernizing corporate legal departments. Yet, the dynamism and resilience they demonstrated in adapting to these trends were front and center throughout the CLOC General Institute 2023 conference. I found myself deeply engrossed in one session that echoed the persistent challenges of the current corporate legal landscape. The narrative was centered around the spiraling increase in disruption workload faced by legal departments and the consequent impact on operational efficiency and team morale.
Weathering the Business Disruption Storm: Lessons Learned from CLOC CGI 2023
Director, Legal Operations Credit Karma
With over a decade of varied roles within the legal industry, Tom has worked alongside global law firms, Fortune 500 corporations, legal tech vendors, and alternative legal service providers to address issues impacting today's evolving legal operations, legal technology, and legal innovation landscape.
Tom focuses on driving legal operations to run smarter and faster while implementing right-sized technology solutions that provide meaningful data about how teams work. Tom serves as a trusted advisor to design-thinking executive stakeholders in corporate legal departments to identify business objectives, value perspectives, and process inefficiencies during periods of hyper-growth.
Tom is the host of Dear Legal Ops, a weekly podcast sharing anonymous stories to empower the next generation of legal operations professionals to dig deep to find and release their inner brilliance through courageous conversations, mentorship, and educational opportunities. Tom is a community thought leader and regularly speaks as an authoritative voice on innovative legal operations strategies that drive efficiency, innovation, and transparency within an organization, including Harvard Law School.