The Friction Fighter

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It’s too easy to over-focus on technology and under-focus on the management philosophy behind it, and that philosophy has a name: Ceremonial Supervision. This is the practice of prioritizing visible, additive activity (e.g., new AI tools, dashboards, and committees) to create the appearance of progress while leaving the underlying friction untouched. To counteract it, your innovation mandate must explicitly include the authority to delete.

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