In order to design a high-functioning legal team, a holistic view of the entire legal operating model is necessary, including maturing critical capabilities such as training, process, staffing and technology. This multi-dimensional approach is far superior to a tech-first strategy and helps avoid the rampant technology implementation failures of recent years. This article will provide an overview of a 360-degree view considering seven critical attributes of a target operating model (the “7 Attributes”). We will follow this article with subsequent articles for each of the 7 Attributes.
