Target Operating Models (TOM) Design: Why TOM is Critical for Legal Departments

Published on 2024-05-28 byMichael Callier

In order to design a high-functioning legal team, a holistic view of the entire legal operating model is necessary, including maturing critical capabilities such as training, process, staffing and technology. This multi-dimensional approach is far superior to a tech-first strategy and helps avoid the rampant technology implementation failures of recent years. This article will provide an overview of a 360-degree view considering seven critical attributes of a target operating model (the “7 Attributes”). We will follow this article with subsequent articles for each of the 7 Attributes.

About the AuthorView Profile
Michael Callier

Michael Callier

Global Head of Consulting Factor Law

Michael is a corporate lawyer and legal operations expert with over 20 years of experience. He is the Global Head of Consulting for Factor Law where his multi-disciplinary team designs and enables target operating models for clients in multiple industries including life science/healthcare, financial services, manufacturing, consumer staples and technology. Michael has held general counsel and other legal leadership roles with top tier international law firms, legal departments and alternative legal service providers. He has supported hundreds of engagements and transactions across more than sixty countries.

Michael belongs to the State Bar Associations of both Washington and Oregon. With a J.D. from the University of Oregon School of Law and a Master of Science in Information Management from the University of Washington, Michael also has certifications in Lean Six Sigma, Information Privacy and Adaptive Leadership, alongside proficiency in Mandarin Chinese.

View more
Search Legaltech Jobs
Legaltech Jobs provides targeted job listings for alternative careers in law, including roles in legal technology, legal data, legal operations, legal design, and legal innovation. Click and browse to find your next opportunity!
Search Now
We use cookies to monitor the performance of our website, improve user experience, and assist in our marketing efforts. By continuing to browse our site, you agree to our use of cookies.