Legal Intake / Triage – Landscape Overview

Early in-house legal teams managed incoming legal requests through scattered emails, hallway conversations, and ad hoc spreadsheet trackers. These informal intake systems created bottlenecks, obscured workloads, and made it difficult to prioritize work or forecast demand. As corporate legal departments (CLDs) grew and digital transformation accelerated post-2015, many began experimenting with structured “legal front doors” to capture, triage, and route requests more efficiently.