Modular Services

Modular Services leverages a rich talent pool of multilingual graduates, delivering localized, multi-lingual support on a global scale. The company is headquartered in Romania, with specialized service hubs across three key locations:

• Iași: Focused on Finance Systems, Software Development, Infrastructure Support, Architecture, and Project Management.

• Bacău: Hosts the 24/7 Service Desk and 24/7 Security Operations Center, providing continuous IT and cybersecurity support.

• Bucharest: Specializes in Modern Workplace solutions, Networking, and Application Support.

IT Services

Modular offers a broad range of IT services designed to support modern enterprise environments:

• AI Solutions Development: Custom development of AI solutions, including machine learning models, NLP tools, predictive analytics, enhanced knowledge bases, and process automation.

• 24/7 Service Desk: Continuous support operations to ensure uninterrupted assistance and timely issue resolution, aligned with ISO 27001 standards.

• 24/7 Security Operations: Real-time threat monitoring and incident response to safeguard IT environments.

• Application Development: Design and deployment of tailored software solutions using modern technologies.

• Business Continuity & Disaster Recovery: Regular backups and recovery strategies to maintain data availability and security.

• Database Administration (DBA): Management and optimization of databases to ensure performance, reliability, and data integrity.

• Finance Systems Development: Development of specialized financial applications to enhance process efficiency and reporting accuracy.

• Cloud and Data Center Support: Ongoing support and maintenance of cloud infrastructure and data center operations.

• Unified Communications: Integration of communication platforms to improve collaboration across the organization.

• ServiceNow Development and Administration: Customization and administration of ServiceNow applications and workflows to improve service delivery.

• Robotic Process Automation (RPA): Automation of repetitive processes to increase operational efficiency.

• Modern Workplace Support: Implementation and maintenance of collaborative, secure, and up-to-date work environments.

Financial Services

Modular supports financial operations with specialized back-office services:

• eBilling: Management of electronic billing processes for accuracy and compliance.

• Accounts Payable: Processing and oversight of payable obligations.

• Billing: Oversight and administration of billing cycles to ensure accurate invoicing.

• Business Intelligence Reporting: Creation of actionable insights through structured reporting.

• Robotic Process Automation (RPA): Automation of routine financial tasks to reduce manual effort.

• Business Intelligence Development: Development of tools to enhance financial data analytics.

• Workforce HR Analysis: Evaluation of HR data to support workforce planning and management.

• Data Administration: Maintenance of financial and operational datasets to ensure reliability and accessibility.

Business Services

Modular also provides key support in business and technical project management:

• IT Project Management: Oversight of IT projects to ensure they are delivered on time and within scope.

• Premises & Facilities Project Management: Management of infrastructure projects to align with organizational requirements.

• Technical Project Liaison: Coordination between technical teams and business stakeholders to ensure alignment and project success.

Leasehold Services

Modular offers strategic leasehold and facilities services focused on cost optimization and compliance:

• Lease Advisory: Guidance on contract negotiation, renewals, rent reviews, subletting, and cost-sharing.

• Service Charge Analysis: Review and auditing of service charges, including benchmarking and recovery of overcharges.

• Utilities Optimization: Meter validation, contract analysis, energy procurement, and efficiency recommendations via Building Management Systems (BMS).

• Asset Management: Tracking of assets and repair schedules, including ESG data capture, ISO 14001 readiness, and long-term maintenance planning.

• Financial Advisory: Dilapidation valuations and accrual support.

ESG Services

Modular assists firms in aligning with ESG standards and improving sustainability practices:

• EcoVadis Support: Assistance with initial assessments, corrective actions, and score improvement strategies.

• CDP Disclosures: Guidance for preparing and submitting CDP Climate Change reports, including strategy and risk management support.

• GRI Reporting: Support for Global Reporting Initiative (GRI) disclosures and compliance.

Reporting and Data Services

Modular’s reporting team specializes in building and maintaining enterprise reporting tools:

• Experienced professionals skilled in SSRS, SSMS, VBA, and Excel.

• Development of dashboards and automated reports to meet business needs.

• Management of BI tools and custom notification systems.

Client Partnerships and Strategic Vision

Over the past four years, Modular has built deep, collaborative relationships with CMS member firms through a centralized, service-oriented approach. Their broad service portfolio—from security operations and end-user support to application development and BI reporting—has been key to enhancing efficiency and reducing risk across the network.

Modular’s model aligns with the operational strategies of global law firms such as Clifford Chance, A&O Shearman, and Baker McKenzie, which have adopted similar centralized service frameworks to deliver consistent, scalable value.